Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work correctly, function more efficiently, and provide information to site owners. Cookies do not harm your device and cannot execute programs or deliver viruses.

2. Cookies We Use

Essential Cookies (Always Active)

These cookies are strictly necessary for the website and client area to function. Without them, services such as login, authentication, and secure account access would not work. You cannot opt out of these cookies as the site cannot function without them.

• Session cookies: Maintain your login state while you browse the client portal
• CSRF protection tokens: Prevent cross-site request forgery attacks
• Security cookies: Detect and respond to suspicious login activity
• Cookie consent cookie: Remembers that you have acknowledged this cookie notice

Preference Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalised features.

• Language preference: Remembers your selected language so you don't have to choose it on every visit
• Display settings: Stores your UI preferences such as theme or layout choices

Analytics Cookies

We may use analytics tools to understand how visitors interact with our website. This helps us improve our content and user experience. Analytics data is collected in aggregate and is not personally identifiable.

• Pages visited and time spent on each page
• Referral source (how you arrived at our site)
• Browser type, device type, and approximate geographic region

Functional Cookies

These cookies enable enhanced functionality, such as live chat support widgets and embedded media. They may be set by third-party services we use to improve your experience.

3. Third-Party Cookies

Some cookies on our website are set by third parties whose services we use, including:

• Stripe: Used during the payment process to prevent fraud and ensure secure transactions
• Analytics providers: Used to collect aggregated usage statistics

We do not control the cookies set by third parties. Please refer to the respective third-party privacy policies for more information.

4. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. By clicking "Accept Cookies", you consent to the use of non-essential cookies (preference, analytics, and functional cookies) as described in this policy. You can withdraw your consent at any time by clearing your browser cookies and refreshing the page, which will show the consent banner again.

Essential cookies are always active and do not require consent as they are necessary for the website to function.

5. Managing & Deleting Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block all cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close your browser

Please note that disabling cookies — particularly essential cookies — may significantly affect your ability to use our website and client area. Features such as login, account management, and checkout may not function correctly without essential cookies enabled.

For guidance on managing cookies in your browser, visit your browser's help documentation:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

6. Cookie Retention

Cookies are retained for different durations depending on their type:

• Session cookies: Deleted automatically when you close your browser
• Persistent cookies: Remain on your device for a set period (typically 30 days to 1 year) or until you delete them

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.

8. Contact

If you have questions about our use of cookies or this policy, please contact our support team via the client area or the contact form on our website.