Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

Account Information

• Full name and email address (required for registration)
• Password (stored as a secure cryptographic hash — never in plaintext)
• Company name and billing address (required for invoicing)
• Phone number (optional, used for account verification or support)

Payment Information

• Payment card details are processed exclusively by Stripe, our PCI-DSS compliant payment processor. We do not store or have access to your full card number, CVV, or expiry date.
• We retain billing records including transaction IDs, amounts, and dates for legal and accounting purposes.

Technical & Usage Data

• IP address and approximate geographic location at the time of login or account activity
• Browser type, version, and operating system
• Pages visited, features used, and time spent on our platform
• Referral source (how you found our website)
• Server resource usage (CPU, RAM, bandwidth, storage) for billing and abuse prevention

Communications

• Support tickets, chat messages, and emails you send us
• Feedback, survey responses, and other voluntary information you provide

Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember your preferences, and analyze site usage. See our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provision, manage, and deliver your hosting services
• To process payments and maintain billing records
• To send service-related emails (order confirmations, renewal reminders, maintenance notices)
• To provide technical support and respond to your enquiries
• To monitor and enforce our Acceptable Use Policy
• To detect, prevent, and investigate fraud, abuse, or security incidents
• To improve our website, products, and services
• To comply with applicable legal obligations

We will not use your data for unsolicited marketing without your explicit consent. You may opt out of marketing communications at any time.

3. What We Do Not Do With Your Data

• We do not sell, rent, or trade your personal information to any third party.
• We do not share your data with advertisers or data brokers.
• We do not disclose your server credentials, root access details, or private data to any party — including law enforcement — unless we are compelled to do so by a valid court order or legal obligation from a competent jurisdiction.
• We do not access the content of your hosted services without your permission, except where required to investigate abuse reports or legal requests.

4. Data Sharing With Third Parties

We share limited data with trusted third-party service providers solely to operate our services:

• Stripe — payment processing
• Email service providers — transactional and support emails
• Infrastructure providers — data center and network operators who host our hardware
• Analytics providers — anonymous usage statistics to improve our services

All third-party providers are contractually bound to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account closure:

• Account data is deleted or anonymized within 90 days, unless retention is required by law.
• Billing records and transaction histories are retained for a minimum of 7 years to comply with tax and accounting regulations.
• Support communications may be retained for up to 2 years for quality and dispute resolution purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption in transit (TLS/SSL) for all data transmitted between your browser and our servers
• Bcrypt hashing for all passwords
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and monitoring

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected users in the event of a data breach.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Portability: Request your data in a portable format
• Objection: Object to or restrict certain types of processing
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact our support team. We will respond within 30 days.

8. Cookies

We use cookies to maintain your session and preferences. For detailed information on how we use cookies, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services following such notification constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the support ticket system in your client area or via the contact form on our website.