Question 1

How do I order hosting?

Accepted Answer

Choose a plan on the hosting pages, click the button for that plan and complete the checkout. You enter your name and email, optionally the domain the hosting is for, pick how DNS should be handled and choose a payment method.

Question 2

Do I need to create an account before ordering?

Accepted Answer

No. If you don't have an account yet, we create one for you during checkout and send the sign-in details to the email address you give us. If you already have an account, sign in first so the order and invoice go to it.

Question 3

How fast is my hosting ready?

Accepted Answer

Shared, WordPress, reseller and email plans are set up automatically after payment, usually in under two minutes. VPS and dedicated servers are prepared by our team and delivered within 24 hours, usually much sooner.

Question 4

Where do I find my login details?

Accepted Answer

After setup we email you the Plesk login for your service. The password is sent only once and we never store it, so keep that email safe. You can open Plesk from Client area → Services → your service → Open Plesk, or go to panel.zebrahosting.cloud.

Question 5

Do I need a domain to order?

Accepted Answer

The domain field at checkout is optional. You can enter the domain the hosting is for during the order, or add it later from your client area.

Question 6

Can I use a domain I registered somewhere else?

Accepted Answer

Yes. Your domain stays with your current registrar. You either change its nameservers to the ones we show you, or keep your own DNS and create the records we list in your client area.

Question 7

What should I do first after my hosting is ready?

Accepted Answer

Point your domain to us, either through Zebra's Cloudflare or your own DNS, then log into Plesk to upload your site or install WordPress, and create your email addresses. Our getting started guide walks you through each step.

Question 8

Why am I asked to set a new password when I first sign in?

Accepted Answer

If your account was created during checkout, it starts with a temporary password. On your first sign-in you choose a permanent password of at least 8 characters.

Question 9

What is shared hosting?

Accepted Answer

Shared hosting runs your websites on a server shared with other customers, managed through the Plesk control panel. It is the simplest and most affordable way to host websites and email, from Shared Starter at €2.99 a month to Shared Pro at €9.99 a month.

Question 10

Should I choose shared hosting or WordPress hosting?

Accepted Answer

Choose WordPress hosting if your site runs on WordPress: it adds one-click install and automatic updates, and the Business and Agency plans add staging, daily backups and malware scanning. Choose shared hosting for other sites, several small sites or when you need email accounts included.

Question 11

When do I need a VPS instead of shared hosting?

Accepted Answer

A VPS gives you your own virtual server with dedicated resources, a dedicated IPv4 address and full root access. Choose one when you need to install your own software or run applications that a shared plan can't, and you are comfortable managing a Linux server yourself.

Question 12

What is the difference between the shared plans?

Accepted Answer

Shared Starter has 1 website, 10 GB SSD, 50 GB monthly traffic and 10 email accounts. Shared Business has 20 websites, 30 GB SSD, 250 GB traffic, 40 email accounts and daily backups. Shared Pro has 50 websites, 100 GB SSD, 1 TB traffic, 50 email accounts, daily backups and priority support.

Question 13

What is the difference between the WordPress plans?

Accepted Answer

WP Starter has 1 site, 20 GB SSD and 50 GB monthly traffic. WP Business has 3 sites, 50 GB SSD, 200 GB traffic, staging, daily backups and malware scanning. WP Agency has unlimited sites, 150 GB SSD, 1 TB traffic, everything in Business plus WP-CLI access.

Question 14

What do all hosting plans include?

Accepted Answer

Every shared, WordPress and reseller plan includes free SSL, the Plesk control panel and Cloudflare CDN. All prices are in euro with no contract, and you can move to a bigger plan whenever you need to.

Question 15

Is there a contract or minimum term?

Accepted Answer

No. There are no contracts. Most plans renew monthly or yearly until you stop them; only the two entry plans, Shared Starter and WP Starter, are sold for 12 months at a time. Payments are non-refundable, and you can upgrade at any time.

Question 16

Can I move to a bigger plan later?

Accepted Answer

Yes. Open a ticket from your client area and tell us which plan you want. We move your account to the new plan without losing your sites, email or data.

Question 17

What uptime do you offer?

Accepted Answer

We aim for 99% uptime, and our shared plans list a 99% uptime SLA. Our terms explain that this is a target and that we can't promise uninterrupted service; planned maintenance and incidents are posted on our status page at /status.

Question 18

Which currency are your prices in?

Accepted Answer

All prices are in euro. If your bank account or card uses another currency, your bank may charge a conversion fee.

Question 19

Is VAT included in the price?

Accepted Answer

Prices are shown without VAT. VAT is added at checkout where it applies. If you are a business, add your company name and VAT number in Client area → Settings → Profile so they appear on your invoices.

Question 20

Why are Shared Starter and WP Starter billed yearly?

Accepted Answer

Our lowest prices only work over a full year, so the entry plans are paid for 12 months up front: Shared Starter is €35.88 a year (€2.99 a month) and WP Starter is €47.88 a year (€3.99 a month).

Question 21

Can I pay monthly or yearly?

Accepted Answer

All plans except the two entry plans can be paid monthly, or yearly with 2 months free, which means you pay for 10 months and get 12. You choose the billing period when you order.

Question 22

How much do I save with yearly billing?

Accepted Answer

Yearly billing costs the same as 10 monthly payments. For example, Shared Business is €5.99 a month or €59.90 a year, and VPS M is €24.99 a month or €249.90 a year.

Question 23

Where can I download my invoices?

Accepted Answer

Go to Client area → Billing. Every invoice is listed with its date, amount and status, and you can download each one as a PDF.

Question 24

How does renewal work?

Accepted Answer

Services renew at the end of each billing period until you stop them. We email you a renewal reminder before the renewal date. If a renewal isn't paid, the service is suspended, and after a grace period of typically 7 days it may be terminated and its data deleted.

Question 25

My order says awaiting payment. What should I do?

Accepted Answer

Your client area overview lists anything waiting for payment with a How to pay hint. For bank transfer, use the details in the email we sent; for crypto, wait for the network confirmation. If you closed the payment page or need the details again, open a ticket.

Question 26

Which payment methods can I use?

Accepted Answer

Visa, Mastercard and American Express by card, Apple Pay, Google Pay, bank transfer and more than 80 cryptocurrencies. Every method gets the same price and the same service.

Question 27

How do card payments work?

Accepted Answer

Card payments are processed on the secure Stripe payment page. Your service is set up as soon as the payment goes through.

Question 28

Do you store my card details?

Accepted Answer

No. Card payments are handled entirely by Stripe, a PCI-DSS compliant payment processor. We never see or store your full card number, CVV or expiry date.

Question 29

Can I pay with Apple Pay or Google Pay?

Accepted Answer

Yes. At checkout choose Card, Apple Pay or Google Pay and you can pay in one tap on the Stripe payment page on your phone or laptop.

Question 30

How does bank transfer work?

Accepted Answer

Choose Bank transfer at checkout and we email you the payment details. We reserve your order until the money arrives and then activate your service. Include your order or invoice number as the payment reference.

Question 31

Is there a fee or surcharge for any payment method?

Accepted Answer

No. Card, digital wallet, bank transfer and crypto all buy exactly the same service at the same price.

Question 32

My card payment didn't go through. What now?

Accepted Answer

If the card payment wasn't completed, place the order again from the plans page. If money left your account but the order still shows as unpaid, open a ticket and we will sort it out.

Question 33

How does paying with crypto work?

Accepted Answer

At checkout choose Cryptocurrency and you are sent to a Cryptomus payment page. Pick your coin and network, send the amount shown, and your order starts as soon as the network confirms the transaction.

Question 34

Which cryptocurrencies do you accept?

Accepted Answer

More than 80 coins through Cryptomus, including USDT, BTC and ETH. The payment page shows every coin and network you can use.

Question 35

When does my service start after a crypto payment?

Accepted Answer

Setup starts once the network confirms your payment, usually within a few minutes. After that, shared, WordPress, reseller and email plans are ready in under two minutes, and VPS and dedicated servers within 24 hours.

Question 36

Is the price different if I pay with crypto?

Accepted Answer

No. Crypto payments get the same price and the same service as every other payment method.

Question 37

I closed the crypto payment page before paying. What now?

Accepted Answer

Open a ticket from your client area and we will help you complete the payment. Your order shows as waiting for payment in the client area until then.

Question 38

What if I send crypto on the wrong network?

Accepted Answer

Always send the coin on exactly the network you selected on the Cryptomus page, and send the amount shown. If something went wrong with a transaction, open a ticket with your order details and the transaction ID.

Question 39

Do you mind if I pay with crypto?

Accepted Answer

Not at all. We don't mind how you pay. Crypto is one of our standard payment methods, and our acceptable use policy applies to every customer in the same way.

Question 40

How much monthly traffic does each plan include?

Accepted Answer

Shared plans include 50 GB, 250 GB or 1 TB a month, WordPress plans 50 GB, 200 GB or 1 TB, and reseller plans 1 TB, 3 TB or 10 TB, from the smallest plan to the largest.

Question 41

What counts as traffic?

Accepted Answer

Traffic is the amount of data your hosting sends and receives over the month, for example pages, images and downloads served to your visitors. Large files and media make up most of it.

Question 42

Will I be warned before I run out of traffic?

Accepted Answer

Yes. We email you when you reach 80% of your monthly allowance, and your client area shows a warning with the next plan up.

Question 43

What happens when I use up my monthly traffic?

Accepted Answer

At 100% your site is paused until the next month starts or until you move to a bigger plan. Upgrading brings it back online straight away.

Question 44

Where can I see my traffic and disk usage?

Accepted Answer

Your client area shows traffic and disk space used this month for each service, and the date your traffic resets.

Question 45

When does my traffic allowance reset?

Accepted Answer

Traffic resets at the start of each monthly period. The exact reset date is shown under usage in your client area.

Question 46

How do I get more traffic or storage?

Accepted Answer

Move to a bigger plan. Open a ticket from your client area or use the Ask us to upgrade option on the usage card, and we move your account without losing any data.

Question 47

Are there limits on CPU and memory on shared hosting?

Accepted Answer

Shared servers are used by many customers, so our acceptable use policy does not allow excessive CPU, memory, bandwidth or storage use that slows down other customers, and crypto mining on shared plans needs our written consent. If you need dedicated resources, a VPS is the better fit.

Question 48

How can I point my domain to my hosting?

Accepted Answer

You have two options per domain. With Zebra's Cloudflare, which we recommend, you change your nameservers to the two we show you and we create every record. With your own DNS or your own Cloudflare, you keep your nameservers and create the records we list.

Question 49

Where do I find my nameservers?

Accepted Answer

Go to Client area → Domains. The nameservers for each domain are shown there with a copy button. Set them at the company where you registered your domain.

Question 50

How long does a nameserver change take?

Accepted Answer

Nameserver changes usually take a few hours to spread across the internet, and can take up to 24 hours. Once your domain uses Cloudflare's nameservers, changes to individual records are usually live worldwide within a minute.

Question 51

How do I add or change DNS records?

Accepted Answer

If your domain uses Zebra's Cloudflare, go to Client area → Domains → Manage DNS and SSL. You can add, edit and delete A, AAAA, CNAME, MX, TXT and NS records, and turn the Cloudflare proxy on or off for each record.

Question 52

Which records do I need if I keep my own DNS?

Accepted Answer

Create an A record for @ pointing to our server IP, a CNAME for www, an A record for mail set to DNS only, an MX record pointing to mail.yourdomain with priority 10 and an SPF TXT record. The exact values are shown in Client area → Domains → Manage DNS and SSL.

Question 53

How do I know my DNS records are correct?

Accepted Answer

If you run your own DNS, click Check DNS in Client area → Domains → Manage DNS and SSL. We look your domain up in public DNS and show whether the website, www, mail and MX records reach our server.

Question 54

Can I switch between Zebra's Cloudflare and my own DNS?

Accepted Answer

Yes. Open Client area → Domains → Manage DNS and SSL and choose the other option. Before switching, copy any extra records you have, such as verification TXT records, so nothing is lost.

Question 55

How do I add a verification record for Google or Microsoft?

Accepted Answer

Add the TXT record the service gives you. With Zebra's Cloudflare, use Add record in Client area → Domains → Manage DNS and SSL, choose TXT, use @ as the name unless told otherwise, and paste the value. With your own DNS, add it at your DNS provider.

Question 56

Can I host more than one domain?

Accepted Answer

Yes, on plans with more than one website, such as Shared Business, Shared Pro, WP Business and WP Agency. Add the extra domain in Plesk, then point it to our server.

Question 57

Why do you recommend Zebra's Cloudflare?

Accepted Answer

We set everything up for you: the domain goes on Cloudflare with your web and mail records, caching, attack protection and Full (strict) SSL. You only change the nameservers at your registrar, then manage records, stats and cache in your client area.

Question 58

Is SSL included?

Accepted Answer

Yes, every shared, WordPress and reseller plan includes free SSL. With Zebra's Cloudflare you get Cloudflare's certificate for visitors plus a Cloudflare origin certificate on our server. With your own DNS you get a free Let's Encrypt certificate that renews automatically.

Question 59

How does SSL work with Zebra's Cloudflare?

Accepted Answer

Cloudflare issues the visitor certificate once your nameservers point to it, and we install a Cloudflare origin certificate valid for 15 years on our server. SSL runs in Full (strict) mode, visitors are always sent to https and TLS versions older than 1.2 are refused.

Question 60

How do I get SSL if I use my own DNS?

Accepted Answer

Create the records we show you, wait a few minutes, then click Issue free SSL certificate in Client area → Domains → Manage DNS and SSL. Plesk installs a Let's Encrypt certificate for your website, www and webmail and renews it automatically.

Question 61

Which SSL mode should I use with my own Cloudflare account?

Accepted Answer

Choose Full while you set things up and never Flexible, which causes redirect loops with our servers. Keep @ and www proxied and mail on DNS only, issue the free certificate in your client area, then switch to Full (strict).

Question 62

My site shows too many redirects. How do I fix it?

Accepted Answer

This usually means your own Cloudflare account is set to Flexible SSL. In Cloudflare go to SSL/TLS and choose Full, or Full (strict) once your certificate is issued.

Question 63

How do I clear the Cloudflare cache?

Accepted Answer

Go to Client area → Domains → Manage DNS and SSL and click Clear cache. Visitors then get the newest version of your site. Wait a minute before clearing it again.

Question 64

Can I see visitor statistics?

Accepted Answer

Yes, for domains on Zebra's Cloudflare. Client area → Domains → Manage DNS and SSL shows the last 7 days of visitors, requests, the share served from cache, bandwidth and threats blocked.

Frequently asked questions

Getting started and ordering

Plans and choosing a plan

Billing and invoices

Payment methods

Crypto payments

Traffic and resource limits

Domains and DNS

Cloudflare and SSL

Email

WordPress

VPS and dedicated servers

Reseller hosting

Security and backups

Moving a website to us

Account, client area and support

Refunds, upgrades and ending a service

Privacy and legal

Still stuck?