Facturation et factures3 min de lecture
Understanding our refund policy
When refunds apply, how to request one, and what conditions must be met.
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Refund policy
We offer a 30-day money-back guarantee on Shared Hosting and WordPress Hosting plans.
Eligibility for a refund
- Request must be made within 30 days of the original payment
- You must not have accessed the Plesk control panel for your service
- VPS, Dedicated Server, Reseller, and Email plans are non-refundable once provisioned
- Domain registrations are non-refundable
How to request a refund
- Log in to your Client Area
- Open a support ticket: Billing → Refund Request
- Include your order number and reason for the refund
- Our billing team will process it within 3–5 business days
Important: Once you have logged into Plesk (your control panel), you are no longer eligible for a refund under our policy, as the service has been used.
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