Trust and safety
Report abuse
We act on every report and comply with valid legal requests. If you have found spam, phishing, malware or illegal content on a website or server we host, this is how to reach us.
What you can report
Tell us about anything hosted on our network that breaks the law or our acceptable use policy.
Spam
Unsolicited bulk email sent from our servers, or websites promoted through spam.
Phishing
Pages that imitate a bank, shop or service to steal passwords, card details or personal data.
Malware
Viruses, ransomware, malicious scripts, botnet control panels or compromised sites spreading harmful code.
Copyright
Notices of copyright or trademark infringement, in the style of a DMCA notice. Please identify the work and the infringing material.
Illegal content
Content that is illegal, including child sexual abuse material, terrorist content or incitement to violence. Handled with priority.
Other
Network attacks, fraud, impersonation or any other abuse that does not fit the categories above.
What happens next
- 01
We review your report
A member of our team reads every report, usually within one business day.
- 02
We contact the customer
We ask the customer to fix the problem and may suspend the content or the service while we investigate.
- 03
Urgent cases come first
Reports of urgent illegal content are handled with priority and, where required, passed to the authorities.
We may not be able to share the outcome of an investigation, but every report is read and recorded.
Submit a report
The more detail you give us, the faster we can act. Include exact URLs, email headers or log lines where you can.